Before removing the app

Record any non-sensitive references needed for an open support request and review your subscription. Catalog Pulse checks imported products without editing Shopify product records, so removing it does not undo product edits you made in Shopify.

Uninstall

  1. Open the Apps page in Shopify Admin for the correct store.
  2. Find Synexa Catalog Pulse and choose Uninstall from its menu.
  3. Review Shopify’s confirmation and complete the removal.

See Shopify’s uninstall instructions if its interface differs.

Access and stored data

When the verified uninstall notification is processed, Catalog Pulse marks the installation inactive, removes stored access credentials, and cancels unfinished imports and assessments. Store data is queued for deletion on a verified shop-redaction request, or becomes eligible for cleanup after seven days uninstalled. Background processing and failures can affect completion time; these triggers are not an exact deletion-time guarantee. Hashed webhook deduplication receipts use a separate retention window of up to 30 days.

Support conversations are held separately. Uninstalling does not automatically delete your support request, and reinstalling does not guarantee restoration of deleted catalog history. Read the Catalog Pulse privacy policy, or contact support for a privacy request. To change billing while keeping the app, see subscription cancellation.