1. About these terms

SynexaTech Labs operates this support website for Synexa Holiday Notice, Synexa FulfillGuard, and Synexa Catalog Pulse. These terms apply to your use of this website. Please use it only if you can lawfully do so and, when acting for a business, have authority to act for that business.

The apps, Shopify platform, subscriptions and billing may have separate terms presented with those services. These website terms do not replace those agreements or change rights you have under applicable law.

2. Help articles and permitted use

You may read, share links to, and use our guides for your own work with Synexa Holiday Notice, Synexa FulfillGuard, and Synexa Catalog Pulse. SynexaTech Labs or its licensors retain rights in the website, branding and original content. This permission does not authorize resale of our content, misleading use of our branding, or claims that we endorse your business.

Guides provide general product information. Features, Shopify interfaces and plans can change, so a guide may differ from your version. Review changes before applying them to your store, and keep appropriate backups of your settings and content.

3. How support works

Use our request form for setup, troubleshooting, billing questions and privacy requests related to Synexa Holiday Notice, Synexa FulfillGuard, Synexa Catalog Pulse, or this support website. Give a clear description, relevant steps, and your store domain when useful. We may ask for additional non-sensitive information to investigate.

We send a link to your email address and require an email verification code before allowing access to a private request. A ticket reference identifies your request; it does not grant access. Links are single-use and can be revoked or replaced. You can request a fresh link through Track a request.

Reply through the secure ticket page to keep the conversation with your request. Automated notification emails do not mean that a reply sent by email has been added to your ticket.

We aim to provide useful, timely assistance, but do not publish guaranteed response or resolution times, around-the-clock availability, or a service-level agreement through this website. A priority selection describes impact; it does not guarantee a response time. Some issues depend on Shopify, your theme, other apps, or third-party services.

4. Your responsibilities

  • Provide accurate contact details and share only information you are entitled to disclose.
  • Keep verification links private, sign out on shared devices, and report suspected unauthorized access.
  • Do not send passwords, API keys, payment-card details, customer lists, or unnecessary sensitive information.
  • Do not submit unlawful, threatening, abusive, deceptive or infringing content, or use support to send spam.
  • Do not access someone else’s request, bypass security controls, introduce malicious code, or disrupt the service.

You remain responsible for your store, its content, and decisions you make when following guidance. If you send a secret by mistake, revoke or rotate it promptly and contact us.

5. Information you submit

You retain rights you have in submitted content. You allow us to use it as reasonably needed to handle your request, operate and secure support, and meet applicable obligations. Submitting a request does not authorize us to publish private correspondence as a testimonial or public article.

Our privacy policy explains personal-information handling, retention, cookie settings, and privacy rights. Cookie choices are separate from these terms.

6. Billing, cancellations and refunds

A support request does not purchase a subscription, cancel an app plan, or guarantee a refund. Charges, cancellation steps and refund eligibility are governed by the terms and policies applicable to your app subscription and Shopify billing. We can help explain the process for your question.

7. Third-party services

Links to Shopify or other services may help explain a process. Those services have their own terms and privacy practices. We do not control their content, availability, or changes. A link does not create an endorsement or an obligation to support an unrelated service.

8. Availability and limitations

We work to keep this website useful and available, but maintenance, updates, security events or circumstances beyond our reasonable control can interrupt it. Content may contain errors or become outdated. To the extent permitted by law, the website and guidance are provided on an “as is” and “as available” basis, without a guarantee of uninterrupted operation or a particular result.

To the extent permitted by law, SynexaTech Labs is not responsible for indirect or consequential losses from use of this support website or reliance on general guidance. Nothing here excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or statutory right that cannot lawfully be excluded or limited.

9. Protecting the service

We may limit or suspend access where reasonably necessary to address abuse, unauthorized access, security risks or legal requirements. We may update or retire website features. These measures do not remove privacy rights or other rights under applicable law.

10. Changes and resolving concerns

We may update these terms to reflect changes to the website, support process, or legal requirements. The effective date above identifies this version. We will give additional notice or obtain agreement where required. Changes do not retrospectively remove rights that have already arisen.

Contact us with concerns so we can try to resolve them. Applicable law, including mandatory consumer protections and rights to bring a claim before a competent court, continues to apply.

11. Contact SynexaTech Labs

Use our support request form for questions about these terms or help with Synexa Holiday Notice, Synexa FulfillGuard, or Synexa Catalog Pulse. For an existing request, use Track a request to obtain secure access.

You may also contact [email protected].