You can stop using paid features while keeping the app installed, or remove the app from your store. Billing changes and deletion of app data are separate processes.

Keep the app and switch to Free

  1. Open Synexa Holiday Notice → Plans.
  2. Choose Switch to Free in Shopify or the available subscription-management option.
  3. Review and complete the change in Shopify. Check the effective date and any remaining billing-period information shown there.
  4. Return to the app and confirm its current plan and cancellation status.

The reviewed app does not automatically delete your notices when you downgrade. If you exceed the Free saved-notice allowance, you can edit or delete existing notices but cannot create or duplicate another one. Display is limited to one selected notice; paid links are hidden and app attribution applies.

Uninstall the app

  1. Open your Shopify admin's installed-app settings and select Synexa Holiday Notice.
  2. Use Shopify's uninstall action and complete its confirmation prompts.
  3. Check your Shopify billing information for remaining charges or subscription details. Uninstalling does not itself create a refund for an amount already incurred.
  4. Check the storefront after removal. If a separate theme or another app has an announcement bar, manage that separately.

For current Shopify navigation and billing implications, see Shopify's uninstall guide.

What happens to information?

The app stops serving an uninstalled store when it receives the authenticated uninstall event and removes app sessions. Shopify normally sends its shop-data deletion request approximately 48 hours later. The app handles valid privacy requests under Shopify's requirements; uninstall is not a promise of immediate erasure from all records and backups.

App records, notices, settings and the subscription mirror are removed by the valid shop-redaction workflow for an inactive installation. A delayed request must not erase a newer active reinstallation. Support correspondence is separate. Read the Synexa Holiday Notice Privacy Policy or contact us about a specific data request.

Do not uninstall just to hide one announcement: use Paused or disable the notice instead. Do not depend on reinstalling as a backup or a way to recover deleted notices.

Covers the Phase 1 app behavior reviewed in October 2026. Shopify's current screens determine the final subscription action.