Before you start

Have an email address you can access. Your Shopify store domain is optional. Never send passwords, API keys, or payment information.

Send a support request

  1. Open Contact support.
  2. Enter your email address and, if useful, your store's .myshopify.com domain.
  3. Choose an issue category and priority, then write a subject and a description of at least 20 characters.
  4. Include what you expected, what happened, and steps to reproduce the issue. Submit the form.
  5. Save the reference shown on the confirmation page and check your inbox for a verification link.
  6. Open the link and choose Verify email & continue. The link expires after 30 minutes and can be used once.

You can now read and reply to your request. A reference alone does not grant access. This email verification confirms control of your mailbox; it does not verify Shopify store ownership.

If the email does not arrive

Check your spam folder and confirm you used the correct email address. Use Track a request to request a new link with your reference and email. Requesting another link replaces your previous unused link.