Open your request

  1. Visit Track a request.
  2. Enter your ticket reference and the email address used to submit it.
  3. Open the new access link in your email and confirm verification.

Access lasts up to four hours in that browser. Request another link when it expires. Keep your email link private.

Reply or close

Add a reply using the form beneath the conversation. To close a request, choose Close request. If the request is resolved or closed, choose Reopen request before replying.

Sign out

Choose Sign out when finished, especially on a shared device. This removes ticket access from the current browser session.

If you have lost your reference, contact support and explain the issue. Do not include credentials or payment details.