Synexa FulfillGuard
Choose primary and escalation alert recipients
Route first overdue alerts and escalation messages to the right verified team members.
Updated
What the roles mean
FulfillGuard supports Primary alerts, Escalation alerts, and Primary and escalation routing for team recipients. Primary addresses receive the first overdue alert. Escalation addresses receive the single escalation tier. Both roles can receive the daily digest when it is enabled. Individual overdue and escalation messages require a paid plan.
Choose recipients
- Open Recipients in FulfillGuard.
- Locate the intended team address and check that it is verified and unsuppressed.
- Choose the desired value under Alert routing.
- Select Save alert routing for that address.
- Repeat for other addresses, staying within the recipient slots available to your plan.
- On a paid plan, ensure at least one eligible address uses Primary alerts or Primary and escalation.
Expected result
Saved roles determine the eligible recipients for each alert type. If every address is escalation-only, the first overdue alert has no primary recipient. Escalation timing starts from actual first-alert transport acceptance, so this setup can prevent the escalation sequence from starting.
After a plan change, review the warning about the first verified, unsuppressed addresses that fit the limit. Removing extra addresses or selecting an appropriate plan can restore the intended coverage.
Use recipient verification and escalation settings together with this guide. If routing appears correct but an email is missing, inspect Notification history and contact support with its status and page reference ID.