Before you start

Use a merchant or team mailbox you can access. FulfillGuard does not send fulfillment alerts to customer addresses. Recipient limits depend on your current plan and are shown on the Recipients page.

Add and verify an address

  1. Open Recipients in FulfillGuard.
  2. Enter a Team email address and choose Alert routing.
  3. Select Add and send verification.
  4. Check that mailbox for the verification email. Paste its 32-character code into Verification code for the same recipient.
  5. Select Verify address. The code expires after one hour; use the latest email.
  6. When the address is verified and unsuppressed, select Send test email.
  7. Review Notification history and check the mailbox, including spam folders.

If verification expires or the email is missing, choose Resend verification. A newer verification replaces the previous code. Keep these codes private and never include them in a support request.

Manage recipients

Use Save alert routing to change an address's role. Remove address asks for confirmation and cancels pending messages for that recipient. After a downgrade, review which verified, unsuppressed addresses fit the plan limit. An address suppressed after a confirmed delivery issue needs support review before sending resumes.

See alert routing and email troubleshooting. Contact support with the page reference ID if verification cannot be completed.