Check the expected message

The Free plan includes a daily digest. Immediate overdue alerts and escalation require a paid plan. Imported historical incidents do not cause an immediate burst of individual notifications. Start by checking whether the message you expected is included and applicable.

Work through these checks

  1. Open Plans and billing and inspect the verified plan.
  2. Open Monitoring settings. Confirm monitoring is enabled, review the saved deadline, and check the digest toggle and store-local time.
  3. Open Orders or Incidents. Confirm the order qualifies, has passed its saved deadline, and has not already been resolved.
  4. Open Recipients. Check verification, suppression, plan limits, and primary or escalation routing.
  5. Use Send test email for an eligible verified address.
  6. Inspect Notification history, including status, attempts, queued time, accepted time, and any explanatory note.
  7. Check spam folders and mailbox rules.

Interpret the history

Accepted means the email service accepted a message; it does not confirm inbox delivery. Temporary rejections may have a retry scheduled. Uncertain acceptance needs investigation before resending, to reduce duplicate messages. Suppressed addresses require support review after a confirmed delivery issue or complaint.

For escalation, verify that a primary alert was accepted first. See alert routing and escalation timing.

Contact support with the safe page reference ID, notification status, expected message type, and relevant times. Never share mailbox passwords or verification codes.