What happens after installation

FulfillGuard starts an initial import covering up to 30 days of orders. The setup checklist shows synchronization progress. Imported historical overdue incidents appear in dashboard and digest data without generating a burst of immediate per-order alerts.

Check synchronization

  1. Open Dashboard and review monitoring health and the last synchronization information.
  2. If setup is still running, open the setup checklist through Help and inspect Initial synchronization.
  3. Allow the current import to complete. Leaving the page does not restart it.
  4. Open Orders, choose All orders, and clear restrictive filters before concluding an order is missing.
  5. Compare the snapshot and last checked times with the time of the Shopify change you are investigating.

Request a rescan

Use Request a rescan in the setup checklist or dashboard synchronization controls when saved data needs checking. The request queues a bounded synchronization job; it does not instantly reload every Shopify order or bypass order-history limits. Avoid repeated clicks while the request is running or rate-limited.

If access requires attention, reconnect from Shopify Admin first. A refresh of the page reads the latest saved snapshot; a queued rescan performs the synchronization work. These actions have different purposes.

Read reconnecting access and order filtering. If synchronization stays unhealthy, contact support with the safe reference ID, status, and approximate start time.