Before you start

FulfillGuard displays saved order snapshots. Check the page's snapshot time and each order's Last checked value when comparing it with Shopify. An initial import or reconnection may need time to finish before the latest state appears.

Find an order

  1. Open Orders in FulfillGuard.
  2. Enter an order name or number, such as #1042, in Order name or number.
  3. Review Monitoring state. The default is Open overdue; choose All orders if you are investigating a missing record.
  4. Optionally filter by Fulfillment status, creation dates, or minimum and maximum overdue hours. The creation-date filters are explicitly UTC dates.
  5. Choose Sort and select Apply filters.
  6. Open an order from the results to inspect its details. Use pagination for additional results.

Interpret the result

The list shows creation time, saved deadline, fulfillment status, monitoring state, and last verification. Installation history identifies imported historical orders. An excluded or paused order is not necessarily missing; it may be outside the policy's eligibility rules. Partial fulfillment can remain eligible while required items are outstanding.

If no results appear, use Clear filters, check synchronization health, and confirm the store. Do not send customer information or full order exports to support. Provide the order reference and safe page reference ID instead.

See deadline rules, import and rescans, or contact support.