How the deadline works

FulfillGuard's default deadline is 24 elapsed hours from order creation. Payment received later does not restart that clock. Calculations use elapsed UTC time, while displayed dates use the store timezone. These are elapsed hours rather than business hours or a shipping-carrier delivery estimate.

Change the monitoring policy

  1. Open FulfillGuard in Shopify Admin and select Monitoring settings.
  2. Check that Enable monitoring matches your intended setting.
  3. Enter Fulfillment deadline (elapsed hours) between 6 and 720 hours.
  4. Review digest and, where available, escalation settings.
  5. Select Save monitoring settings and wait for the confirmation.

Which orders change?

Policy changes apply to newly qualifying orders. Existing monitored orders keep their saved deadlines. Changing a deadline does not recalculate every historical order or manually resolve incidents. Paid, fulfillable orders can remain monitored through partial fulfillment while required items remain. Cancelled, closed, unpaid, test, non-fulfillable, held, scheduled, and in-progress orders are excluded by the implemented policy.

Open an order from Orders to compare its saved deadline with its creation time and current snapshot. If another browser session changed the policy, refresh the page and review the latest settings before saving again.

For unexpected dates, include the order reference, displayed timezone, deadline, and page reference ID in a support request. Avoid customer details. See also finding orders and pausing monitoring.