Before you start

Use the monitoring setting when you want to stop new alerts while keeping the app installed. Pausing preserves incident history. It does not fulfill orders, cancel orders, delete support records, or cancel a paid subscription.

Pause monitoring

  1. Open Monitoring settings in FulfillGuard.
  2. Clear Enable monitoring.
  3. Review the other settings and choose Save monitoring settings.
  4. Check the saved setting and dashboard status.

Keep handling fulfillment in Shopify while monitoring is paused. Existing incidents can remain visible in history; their presence does not mean a new alert was sent after the pause. Consult Notification history to inspect recorded messages separately.

Resume monitoring

  1. Return to Monitoring settings.
  2. Select Enable monitoring and review your deadline and digest preferences.
  3. Save the settings.
  4. Check synchronization health and verify that your intended recipients are still verified and unsuppressed.
  5. If the saved order data appears stale, use the dashboard rescan workflow and allow it to complete.

Resuming monitoring does not rewrite existing saved deadlines or guarantee an immediate email for every historical incident. Plan entitlements, order eligibility, and notification routing still apply.

Read deadline policy behavior, rescan guidance, or uninstall guidance if you intend to remove the app. For a setting that does not persist, contact support with the displayed reference ID.