Before you uninstall

Review your subscription and record any non-sensitive information needed for an open support request. Removing FulfillGuard stops its monitoring and notification workflow. Pausing monitoring is an alternative when you want to keep the app installed, but pausing does not cancel billing.

Remove the app

  1. In Shopify Admin, open Settings → Apps.
  2. Find Synexa FulfillGuard and choose Uninstall from its menu.
  3. Review Shopify's confirmation and complete the removal.
  4. Review any outstanding Shopify app charges separately. Contact support about a disputed charge or refund request without sending payment details.

Shopify explains that uninstalling a paid app cancels future recurring charges while a current-cycle charge may remain. See Shopify's uninstall guidance for the current platform workflow. No automatic refund is promised here.

Data and reinstallation

FulfillGuard marks the installation inactive and cancels pending notifications when uninstall is processed. Store-data cleanup and authenticated Shopify privacy requests use the app's deletion workflow. Deletion is queued rather than an instantaneous guarantee. Reinstallation does not guarantee restoration of deleted records or settings.

The support website keeps correspondence separately from app data. Uninstalling does not automatically erase your support conversation. Read the FulfillGuard privacy policy for data categories and retention, or contact support for a privacy request.

For a temporary break, use pause and resume monitoring. Keep any verification emails and app credentials private throughout the process.