Review your current plan

  1. Open Plans and billing in FulfillGuard.
  2. Review the verified plan, monitored-order usage, usage period, and any trial or volume warning.
  3. Choose Refresh subscription status if a recent Shopify subscription change has not appeared.
  4. When available, select Review plans in Shopify to open Shopify's hosted plan selection. Confirm current prices and trial terms there before approving a change.

Features shown in the app

The current implementation presents these plans:

  • Free: 100 orders per UTC month, one verified recipient, daily digest, and checks up to every 30 minutes.
  • Starter: 2,500 orders per billing period, two recipients, immediate alerts, daily digest, one escalation level, and five-minute checks.
  • Growth: 10,000 orders per billing period, five recipients, and the same paid notification features.

These limits describe the inspected implementation. The app's verified plan and Shopify confirmation govern the subscription you actually select. A successful return from a billing page alone does not activate entitlements.

Free and trial usage use UTC calendar months until Shopify supplies billing-cycle boundaries. Paid volume overage shows a grace-window warning and does not silently stop existing monitoring. Review the displayed dates instead of assuming a fixed renewal date.

After a downgrade, check recipient coverage and unavailable paid features. See recipient setup or uninstall guidance. For a billing discrepancy, contact support with the plan, approximate time, and safe reference ID; do not send payment-card details.