When to reconnect

Use this workflow when FulfillGuard reports that Shopify access needs attention or cannot refresh order data. Reopening the app in the correct store allows its Shopify authentication flow to restore access. Do not share access tokens or attempt to paste credentials into a support form.

Restore access

  1. Return to Shopify Admin for the store you intend to monitor.
  2. Open Synexa FulfillGuard from the Apps area.
  3. Complete any Shopify authentication or permission prompt presented for the app.
  4. Open Dashboard and review the monitoring and synchronization status.
  5. If needed, select Request a rescan after reconnecting and allow the queued work to finish.
  6. Check Orders with All orders selected and compare snapshot timestamps.

Expected result

FulfillGuard resumes authorized access and synchronization can update saved order data. A page refresh alone does not perform a complete order rescan. Existing monitoring policies, eligibility rules, and plan entitlements still determine what is monitored and which messages are sent.

If you recently uninstalled the app, treat reopening or reinstalling as a separate installation step. Previously deleted data or settings may not return. Do not repeatedly uninstall and reinstall as the first response to a temporary synchronization problem.

If the issue persists, record the safe reference ID displayed by the app, approximate time, store domain, and status shown. Contact FulfillGuard support without customer information or authentication secrets. See initial import and rescans for the next checks.