Synexa Catalog Pulse
Why product changes are not reflected in findings
Refresh imported data and complete a new assessment to update catalog findings.
Updated
Why results can look unchanged
Catalog Pulse displays completed assessment results from an imported snapshot. Editing Shopify products does not rewrite a completed assessment. Saving applicability or rule preferences also leaves historical results intact.
Refresh results after a change
- Confirm you are viewing the intended Shopify store and product.
- If you changed product fields in Shopify, choose Import catalog on Overview and wait for the complete import.
- Check Activity for a completed assessment using the refreshed catalog. Start Run assessment if another assessment is needed.
- If you changed only app settings, run a new assessment using the complete imported catalog.
- Compare Last imported, Last assessed, and the new rule explanations. Clear filters that may be hiding the expected product or finding.
Unavailable imported fields are not automatically defects. Product type exceptions and disabled rules can also affect applicability. An informational observation does not lower numeric health.
See importing the catalog, applicability settings, and score explanations. Contact support if a newly completed run still disagrees with the expected fields.