Restore the app connection

Use this guidance when Catalog Pulse asks to reconnect your store or reports an authentication failure. The app needs its embedded Shopify Admin context.

  1. Sign in to Shopify Admin for the intended store with an account authorized to use the app.
  2. Open Synexa Catalog Pulse from the Apps area instead of opening a copied embedded URL in a separate browser context.
  3. Use the retry action on the connection error if it is available.
  4. Once Overview loads, check Activity before starting another import or assessment.
  5. If the error persists, record the displayed support reference, safe error code, and approximate time.

Reopening the app can restore an authorized session. It does not itself guarantee a new catalog import or assessment. If the app was uninstalled, reinstalling is a separate step and previously deleted data is not guaranteed to return.

Contact support with the store domain and safe reference. Never paste Shopify access tokens, browser session tokens, passwords, or verification codes into a request. See installing and opening or import troubleshooting.