Check the state before retrying

  1. Open Activity, review Catalog imports, and select Refresh status.
  2. If work is still active, wait for its result. Imports and assessments share the catalog workflow, so another active operation can prevent a new one from starting.
  3. Check Plans and confirm the product limit covers the complete catalog. Filtering Products does not reduce the import size.
  4. If Shopify access has failed, reopen Catalog Pulse from Shopify Admin for the correct store.
  5. After resolving the cause, select Retry import beside a failed run, or start Import catalog from Overview when appropriate.

Status polling is bounded and pauses in hidden tabs. Use Refresh status before interpreting an unchanged page as a stalled job. Failed or incomplete runs do not provide a new complete catalog assessment; earlier completed results can remain visible.

If the problem continues

Contact Catalog Pulse support with your store domain, approximate start time, status, and any displayed support reference or error code. Do not send access tokens or a full catalog export. See activity guidance and plan capacity.