Before you start

Use the Shopify account authorized to install apps for your store. FulfillGuard monitors fulfillment deadlines inside Shopify Admin; it does not require a storefront theme app embed.

Open the app

  1. Use the FulfillGuard installation link provided for your store or its Shopify listing when available. Check that the app is Synexa FulfillGuard by SynexaTech Labs.
  2. Review the permissions Shopify presents and complete the installation. Order-reading access enables fulfillment monitoring.
  3. Open Synexa FulfillGuard from the Apps area of Shopify Admin.
  4. Follow the Set up fulfillment monitoring checklist. Review and save your monitoring policy, then add and verify a merchant or team recipient.
  5. Check the initial synchronization status before interpreting an empty dashboard. Installation starts an import covering up to 30 days.

Expected result

The app opens in Shopify Admin and shows setup or your fulfillment overview. Historical overdue incidents can appear without an immediate burst of individual alert emails. Your plan determines the notification features available.

If Shopify asks you to authenticate again, complete that prompt from the correct store. Do not send your Shopify password or access tokens to support. If installation or opening fails, record the safe reference ID displayed on the error page and contact FulfillGuard support.

Continue with the setup checklist and order import guidance.