Before you start

Open Synexa FulfillGuard from the correct Shopify store. You need access to a merchant or team mailbox to complete recipient verification. A customer email address should not be used as a notification recipient.

Complete the checklist

  1. Open the setup checklist linked from Help in the app.
  2. Under Choose your monitoring policy, review Enable monitoring, Fulfillment deadline (elapsed hours), and Daily digest time.
  3. Choose whether to Send a daily digest to verified recipients, then select Save monitoring settings.
  4. Open Recipients, add your team address, and verify it using the latest emailed code.
  5. If your plan includes immediate alerts, ensure at least one eligible verified address has Primary alerts or Primary and escalation routing.
  6. Check Initial synchronization. Once the import completes, open Dashboard or Orders to inspect the saved data.
  7. Use Send test email for a verified address, then check Notification history.

Expected result

The checklist shows a saved policy, a verified recipient, and completed order import. Setup is saved on the server, so leaving the page does not restart the import. A completed setup does not mean every order qualifies for monitoring or every notification feature is included in your plan.

If an item remains incomplete, review recipient verification or initial import and rescans. Contact support with the page reference ID if a saved change does not appear.