Work through these checks before changing your theme code. A notice can be saved correctly and still be intentionally hidden by its state, schedule, priority or the theme's embed setting.

Check the notice

  1. Open Synexa Holiday Notice → Notices and select the notice.
  2. Set Publishing state to Published. Draft and Paused notices do not display.
  3. Make sure Enable this notice is selected, then save.
  4. Check the Start and End in the displayed store timezone. A future start or past end prevents current display.
  5. Review Priority and other overlapping notices. Free and Starter display one eligible notice, and Pro up to three. Higher priority wins; equal priority favors the earlier-created notice.
  6. Look at Dashboard → Selected notices. Selection confirms the app's scheduling decision; storefront display still requires the theme embed.

Check the storefront and theme

Open Enable announcement bar or Manage announcement bar from the dashboard. Enable Synexa Holiday Notice under App embeds on the correct theme and save.

If testing an unpublished theme, use that theme's preview. The dashboard activation check refers to the published theme. A sample in the theme editor is not proof that a real notice is active.

If you closed the announcement earlier, try a new browser tab/session. Dismissal is remembered for the current tab session, and dismissing the selected notice does not reveal a lower-priority notice underneath it.

Allow a short refresh interval, then reload. If the app or its storefront configuration is temporarily unavailable, the bar hides rather than displaying unverified or outdated information. Retry later instead of repeatedly publishing duplicate notices.

Send useful details to support

Include the store domain, notice's internal title, its visible status and schedule, the theme being tested, and the time you tested. Describe whether the issue affects desktop, mobile or both. Do not send passwords, tokens or customer records.

Related guides

Covers the Phase 1 implementation reviewed in October 2026.